At Creative Arts Handicrafts, we strive to ensure that your shopping experience is seamless from start to finish. Our Shipping and Delivery policy outlines everything you need to know about how we handle your orders.
1. Processing Time
- All orders are processed within 1-2 business days after your order is placed.
- Customized and personalized products may require additional time for processing, which will be communicated to you at the time of purchase.
- Orders are not processed or shipped on weekends or public holidays.
2. Shipping Methods
- We offer standard and express shipping options. The available options and their respective costs will be displayed at checkout based on your location.
- We partner with reliable courier services to ensure your products are delivered safely and on time.
3. Delivery Time
- Standard Shipping: Typically, delivery takes 5-7 business days from the date of dispatch, depending on your location.
- Express Shipping: Delivery usually takes 2-3 business days from the date of dispatch.
4. Shipping Charges
- Shipping charges are calculated based on the weight and dimensions of the package, as well as the delivery location.
- During promotions or special offers, we may provide free shipping or discounted rates. Any such offers will be clearly communicated at checkout.
5. Order Tracking
- Once your order is dispatched, you will receive an email with tracking details. You can monitor the status of your shipment through the courier’s tracking portal.
- If you do not receive your tracking information, please contact us at info@creativeartshandicrafts.com or 096369 33667.
6. International Shipping
- At this time, we do not offer international shipping. We currently ship only within India.
- We plan to expand our shipping options in the future, so stay tuned for updates.
7. Delivery Issues
- If your package is delayed, lost, or arrives damaged, please contact us immediately at info@creativeartshandicrafts.com or 096369 33667. We will work with the courier service to resolve the issue as quickly as possible.
- Please ensure that you provide accurate and complete shipping information when placing your order. Creative Arts Handicrafts is not responsible for delays or delivery failures resulting from incorrect or incomplete addresses provided by the customer.
8. Changes to Shipping Address
- If you need to change your shipping address after placing an order, please contact us immediately at info@creativeartshandicrafts.com or 096369 33667. We will do our best to accommodate your request, but changes may not be possible once the order has been dispatched.
9. Pickup Option
- Currently, we do not offer a pickup option. All orders will be delivered to the address provided during checkout.
10. Contact Us
If you have any questions or concerns about your order or our shipping and delivery policies, please feel free to reach out to our customer service team at info@creativeartshandicrafts.com or call us at 096369 33667. We are here to assist you and ensure your order arrives promptly and in perfect condition.