At Creative Arts Handicrafts, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, our Return Policy outlines the steps you can take to return your item(s).

1. Eligibility for Returns

• Items must be returned within 7 days of the delivery date.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• Customized products, personalized items, and sale items are non-returnable unless they arrive damaged or defective.

2. Process for Returning Items

• Step 1: Contact our customer service at 096369 33667 or email us at info@creativeartshandicrafts.com within 7 days of receiving your order to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
• Step 2: Our customer service team will guide you through the return process and provide you with a Return Authorization (RA) number.
• Step 3: Pack the item(s) securely in the original packaging and include the RA number. Ship the package to the following address:
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  Creative Arts Handicrafts 1463/41, behind Reliance Smart Shiv Nagar, Bihari Ganj Ajmer, Rajasthan 305001
• Step 4: Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria. Upon approval, we will process your refund.

3. Refunds

• Refunds will be issued in the original form of payment within 7-10 business days after we receive and approve the returned item(s).
• If the return is due to an error on our part (such as receiving a damaged or incorrect item), we will also cover the return shipping cost. Otherwise, the customer is responsible for the return shipping charges.

4. Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to stock availability.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately at 096369 33667 or info@creativeartshandicrafts.com. We will arrange for a replacement or a full refund, including any applicable shipping charges.

6. Non-Returnable Items

• Customized products
• Personalized items
• Sale items

7. Contact Us

For any questions or concerns regarding returns, please reach out to our customer service team at 096369 33667 or email us at info@creativeartshandicrafts.com. We are here to assist you and ensure a smooth return process.